Is this a scripted chatbot?
We configure the assistant to respond using your approved business information and conversation guidelines. It can ask relevant follow-up questions and use connected tools where included. Specific wording can be approved for important answers; other responses adapt to the conversation.
Can it answer our existing business number?
In many cases, yes. Calls can be forwarded from an existing business number for overflow, after-hours, or broader coverage. We review your current phone service and routing options before confirming the setup.
Will it work with our calendar or customer-management system?
We check the exact system, account access, and action you need before quoting. Some tools support direct connections; others need custom programming. Capturing an appointment request is different from confirming a booking, and we make that distinction clear in your scope.
What happens when it does not know the answer?
We define a useful fallback: ask a clarifying question, capture the request, or involve your team. No assistant understands every situation. Testing includes unfamiliar requests and unsuccessful handoffs, so those situations have a planned next step.
Can we update its answers as our business changes?
Yes. Your management plan includes updates to approved business information within an agreed allowance, plus function checks and sample conversation reviews. New workflows and integrations are scoped separately.
Do we need a Sysverge website?
No. We can review an existing website or phone setup and confirm whether it supports the assistant you need. A website rebuild is not a requirement.
What is included in the monthly price?
Management covers the agreed checks, reviews, and change allowance. Platform, phone, and usage fees are additional. Your proposal sets out those costs, support hours, and responsibilities. An assistant handling inquiries after hours does not mean round-the-clock human support.
Can we see how it would work for our business?
Yes. Tell us the type of inquiry you want handled and the tools your team uses. We can walk through an example and discuss what a tailored setup would involve before you commit.